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IN THIS SECTION:
Main
Pay Online
Easy-Pay
Service Locations
Interactive Pay By Phone
Understanding Your Bill
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Our goal is to provide you with an
informative, detailed monthly statement that helps you better
understand your water use and how you are charged for it. To
make your bill easier to read, we have divided it into several
easy-to-understand sections. The diagrams below provide a brief
explanation of each section.
If you need additional help understanding your bill, please contact
us at (210) 704-SAWS (7297) or service@saws.org.
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1.
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Current
Bill Summary
Provides a snapshot of your bill.
The summary includes your SAWS account number
and service address, followed by itemized
charges, total amount due, and the payment
due date.
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2.
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Edwards
Aquifer Water Level
Provides the current level of the Edwards
Aquifer in comparison to record high and low
levels, as well as water restriction stages.
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3.
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Your
Water Use in Gallons
Graphic display of your water consumption
for the past year, your neighborhood average
consumption, SAWS system-wide average consumption,
and your next scheduled meter reading date.
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4.
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Personalized
Message
Information customized for each customer based
on water use.
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5.
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Payment
Stub
Portion of the bill to be returned with payment.
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6.
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Current
Bill Calculation
Detailed, itemized breakdown of charges and
calculations used to compute your bill total.
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7.
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How
to Read Your Meter
Instructions on how to compute your water
use since your meter was last read. The number
used in the example is your actual meter reading
for this billing cycle.
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8.
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Special
Messages
Displays important information regarding current
SAWS programs and promotions.
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9.
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Customer
Service Locations
List of street addresses and office hours
of SAWS Customer Service Centers.
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10.
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Important
Message Area
Important notices for SAWS customers.
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