This is accomplished through:

Communication Services – This department handles internal and external publications, including newsletters, brochure development, Internet, intranet, marketing brochures, audio/video presentation support, video production, etc.

Communications – Encompasses media relations for accuracy in news coverage concerning SAWS and advertising for building and maintaining awareness of corporate programs, projects and image.

External Relations – Covers all community outreach efforts such as community relations with neighborhood leaders; governmental relations with elected officials and agencies; and youth education in developing tomorrow’s informed water consumers.

By building trust and understanding among ratepayers and decision makers, SAWS can more effectively administer San Antonio's water services and manage the region's long-range water needs.