SAWS News: SAWS Warning Customers of Impostors
Aquifer Beaker

Edwards Aquifer

Aquifer Level 645.1'
8/17/18 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Stage 2:
Water On Your Day

Watering with an irrigation system or sprinkler is allowed only once a week from 7-11 a.m. and 7-11 p.m. on your designated watering day as determined by your address.

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Aquifer Level 645.1 | Stage 2: Water On Your Day

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SAWS Warning Customers of Impostors


After recent reports of a person impersonating a SAWS employee, the utility is urging residents to be on guard against individuals who may pose as utility or city workers to garner money or gain access to homes.

When SAWS employees call on customers in the field, there are clear procedures they follow:

  • SAWS employees do not collect money on location.
  • All SAWS employees wear an ID badge with the employee’s photo and SAWS logo on it.
  • Most field employees wear a blue collared shirt or T-shirt clearly marked with our logo.
  • SAWS vehicles are white with a SAWS logo on the doors.
  • SAWS personnel will never request access inside your home unless you've specifically requested a SAWS employee to visit you, such as an irrigation checkup.
  • Water testing is conducted at outdoor faucets, any indoor access is not necessary.

If the person at your door claims to be a SAWS employee and you have any doubt about their identity, please call 704-SAWS for verification. Of course, if you feel you’re in immediate danger, call 911.

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