SAWS News: Beginning Aug. 18: Convenience Fees for Credit/Debit Card Users
Aquifer Beaker

Edwards Aquifer

Aquifer Level 664.9'
12/11/17 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Year-Round Watering Hours

Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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Aquifer Level 664.9 | Year-Round Watering Hours

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Beginning Aug. 18: Convenience Fees for Credit/Debit Card Users

In a move that will save $1 million-plus annually, customers who pay their bills using a debit or credit card will soon be responsible for paying the associated convenience fee beginning Aug. 18. However, several no-fee options remain for customers to pay their bills.

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No-fee payment options include:

  • SAWS Easy-Pay (auto draft)
  • SAWS eBill website (check or savings)
  • Pay by phone (check or savings)
  • In person (check or cash)
  • Postal mail (check)
  • Your bank's bill pay service

The change comes after SAWS recently selected a third-party vendor (Value Payment Systems) to process debit/credit card payments only. In the past SAWS had absorbed the fees paid to credit card associations, meaning all customers shared in the $1 million-plus yearly cost of these transactions.

imageThe convenience fee will only affect customers using debit or credit cards. The practice is similar to what other utilities do. Another benefit of using an outside vendor to process debit/credit card payments is customers will now be able to use American Express or Discover to make payments. (Previously, only Visa and MasterCard were accepted.)

The fee for residential customers will be $1.75 for a debit card and $2.25 for a credit card per $500 payment. For commercial customers, the fee will be $3.89 for debit and $4.95 for credit up to a $1,000 payment.

To sign up for SAWS Easy Pay, visit: saws.org/EasyPay; for eBill, visit: saws.org/eBill .

To make a payment using a debit/credit card, call Value Payment Systems at 1-855-729-7540 or visit www.paylocalgov.com/saws. Value Payment System's call center hours are Monday-Friday 7 a.m.-7 p.m.; Saturday 8 a.m.-5 p.m.

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