Your SAWS Account Number is Changing
Do you pay your water bill through your bank's bill-pay service or another third-party bill payment service?
The new SAWS account numbers have 22 characters, including two hyphens.
Starting with December bills, your account number will increase to 22 characters, including two hyphens.
Customers whose payments are automatically deducted from checking or savings accounts will not need to take any action. Nor will customers who pay SAWS directly by mailing their bill stub with a check, on SAWS eBill website, in person or over the phone.
But if you pay your bill through some entity other than SAWS, like through your own bank, or via third-party bill payment service such as CheckFree, you will need to contact your bank or service provider and give them your new SAWS account number as soon as possible. This will ensure your payment is credited to the correct SAWS account.
If you have questions or concerns, you can always call SAWS customer service at 210-704-SAWS (7297).
Frequently Asked Questions:
When will my account number change?
Dec. 2, 2013. You will see your new account number on your December bill/statement.
How is my account number changing?
It is increasing to 22 characters, which includes two hyphens.
Will the layout or the look of my bill change?
No, the bill will look exactly the same except for the account number change mentioned above.
Why did my account number change?
We recently upgraded our billing and account management system, resulting in a change to the account numbers.
When should I start using my new account number?
Start using the new account number beginning Dec. 2 in order to ensure payments are properly credited to your account.
I use bill pay through my banking institution. Will I have to make any changes?
Yes. Customers who use a service such as bill pay through their bank or a third-party bill payment service will have to update their SAWS account number with the institution/provider.
What if SAWS automatically deducts payment from my checking or savings account?
You do not need to take action because the withdrawal process uses your bank account number and routing number to deduct the payment amount – not your SAWS account number.
Will this account number change affect my bill due date or am I able to change my bill due date?
No. You will keep your current billing cycle.
What if I still have questions?
You can always call SAWS Customer Service at 210-704-SAWS (7297) during regular business hours (8 a.m.-5 p.m.) Monday through Friday. NOTE: From Dec. 16-20, SAWS has temporarily expanded Customer Service Call Center hours until 7 p.m., and from Dec. 23-Jan. 3, 2014 until 6 p.m. (excluding posted holidays).
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