SAWS News: SAWS Central Customer Service Center Now Open at New 281 Location
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Edwards Aquifer

Aquifer Level 685.9'
12/17/18 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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SAWS Central Customer Service Center Now Open at New 281 Location

 Beginning Monday, October 31, customers who want to pay their water bill in person at the Main Office should come to SAWS new location.

SAWS Customer Service Center is now open for business at the utility's new building at 2800 U.S. Hwy 281 North, just north of Mulberry Ave.

The Customer Center building, which faces the north side of the property, offers central access for the many types of services that SAWS offers our customers -- whether residential or commercial.

Already established in the Customer Center are SAWS Human Resources, Purchasing, and Mapping Services departments.

Note that SAWS other two Customer Service Centers - Lone Oak on W.W. White, and Las Palmas on Castroville Road will remain open in their current locations.

Customers can also access their accounts and pay their bills online 24 hour a day at www.saws.org.

HQ Map SAWS is reaching the last part of a phased, two-month move. Departments and employees from six different locations are being combined at the new complex. The majority of workers (about 700) are coming from the Central Office on Market and from Cypress Tower on Main Street.

To access the new SAWS Customer Center:

From northbound U.S. 281:

Take the St. Mary's St. / Mulberry Ave. exit. Continue on the access road through two traffic lights, crossing St. Mary's and Mulberry. After crossing Mulberry, the SAWS Customer Center is the third office building on the right. Turn right into the final driveway before the access road crosses over U.S. 281. The parking lot and main entrance are located on the north side of the building.

From southbound U.S. 281:

Take the Mulberry Ave. / St. Mary's St. exit. Before crossing Mulberry take the turnaround under U.S. 281. Traveling northbound on the access road, the SAWS Customer Center is the third office building on the right. Turn right into the final driveway before the access road crosses over U.S. 281. The parking lot and main entrance are located on the north side of the building.

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