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Frequently Asked Questions for Interactive Pay-By-Phone

San Antonio water System is pleased to announce our new Interactive Voice Response (IVR) system. Now you have can pay your water bill any time, day or night. There is no service fee and all you have to do is key in some information.

The following information should help answer your questions. To send feedback, comments, input; send an e-mail to PayByPhone@saws.org.

1. What is the IVR system?  IVR stands for Interactive Voice Response System, a new telephone payment channel for our SAWS customers.
2. How can I access the IVR payment system?  From an area phone, dial 704-SAWS (7297) or dial it directly at 704-7234.
3. What’s needed to sign up?  All you need to use the IVR system is your SAWS account, service zip code and telephone number. You’ll also be asked for a pin code up to 8 digits long in lieu of a password.
4. Is my transaction secure?  The IVR system, like our other payment systems, utilizes a secure and encrypted channel for communication. All transport of financial data between SAWS and bank/credit card processors uses above-standard encryption techniques to ensure a safe and protected transaction. Even after your credit card or check payment has been approved, your financial information is never stored permanently in our system.
5. When will my payment post to my SAWS account?  All payments made Monday through Friday before 5 p.m. will post the same day. Payments made after 5 p.m. Monday through Friday will post the next business day. Payments made on weekends or holidays will post the next business day.
6. I made a mistake, can I delete my payment?  No. Please be certain that you intend to make a payment before doing so and that the amount entered is correct.
7. Is there a payment limit?  The system accepts payments up to $999.99 for credit card payments, and there is no limit for check/savings account payments.
8. Can I register more than one SAWS account?  Yes, you can register as many SAWS accounts as you like. When making a payment, the system will ask you which SAWS account you’d like to pay.
9. What types of payments are taken?  Payments from your checking/savings account, as well as VISA and Mastercard payments are allowed.
10. Is there a fee for my payment? No, like our other payments systems, SAWS does not charge a fee.
11. Do I need to speak with anyone to sign up?  No. The IVR system provides the ultimate convenience to customers wanting to avoid long lines or waiting on hold. Since all functionality is built into the system, human intervention is not required.
12. What if I need to speak to an operator?  From the main menu, you can opt out of the system, and transfer to a Customer Service agent, by pressing “0”.
13. Besides taking payments, what else can the system do? Customers can check their account balance, verify their last payment, and confirm the most recent amount billed.