General Questions & Answers
- How long until BexarMet customers become SAWS customers?
- Will I continue to receive a bill from BexarMet?
- Do I pay my bill to BexarMet or SAWS? Who do I write my check to?
- What phone number do I call if I have a question about my BexarMet bill?
- What phone number do I call to report an emergency like a main break?
- Will I now pay SAWS rates or BexarMet rates?
- Who will represent me on the SAWS Board of Trustees?
- Will my water source change?
- What will happen to BexarMet employees?
- As a SAWS customer, will the integration of BexarMet affect my rates?
Read more: Answers to Questions from BexarMet Employees
1. How long until BexarMet customers become SAWS customers?
Now that the election has been cleared by the U.S. Department of Justice, all BexarMet customers transition to being SAWS customers. There will be a number of tasks required to accomplish that.
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2. Will I continue to receive a bill from BexarMet?
Yes. We anticipate that it will take up to six months after the election is approved before billing systems are combined and you receive a SAWS bill.
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3. Do I pay my bill to BexarMet or SAWS? Who do I write my check to?
BexarMet customers should continue to pay their bills and make their checks out to BexarMet. All methods of payment (on-line, kiosks, remote locations, bank drafts) will still be available. SAWS customers will experience no changes to their payment process.
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4. What phone number do I call if I have a question about my BexarMet bill?
The BexarMet phone number 210-922-1221 will continue to receive calls for Customer Service issues. SAWS customer service associates will not have ready access to BexarMet account data until the billing systems are combined.
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5. What phone number do I call to report an emergency like a main break?
The BexarMet phone number 210-922-2141 will continue to receive calls for emergencies.
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6. Will I now pay SAWS rates or BexarMet rates?
Former BexarMet customers will continue to pay BexarMet rates and fees (and benefit from BexarMet's programs) until the integration is complete, which may take up to 5 years.
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7. Who will represent me on the SAWS Board of Trustees?
SAWS serves more customers outside the San Antonio city limits than BexarMet. Those customers are represented directly by two SAWS Trustees. Similarly, each new customer will be directly represented by two SAWS Trustees.
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8. Will my water source change?
Initially, most customers' water source will remain the same; however, SAWS will be able to quickly interconnect several areas to ensure that customers have a backup source in case of any system failures.
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9. What will happen to BexarMet employees?
The vast majority of BexarMet employees will become SAWS employees. BexarMet employees should call SAWS at 210-233-3394 for more information.
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10. As a SAWS customer, will the integration of BexarMet affect my rates?
No. The finances of SAWS and BexarMet will be kept separate during the integration process.
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