General Questions & Answers
- How long until BexarMet customers become SAWS customers?
- Will I continue to receive a bill from BexarMet?
- Do I pay my bill to BexarMet or SAWS? Who do I write my check to?
- What phone number do I call if I have a question about my BexarMet bill?
- What phone number do I call to report an emergency like a main break?
- Will I now pay SAWS rates or BexarMet rates?
- Who will represent me on the SAWS Board of Trustees?
- Will my water source change?
- What will happen to BexarMet employees?
- As a SAWS customer, will the integration of BexarMet affect my rates?
Direct billing by SAWS of former BexarMet accounts will begin in August 2012. Learn more about the billing conversion here.
BexarMet customers should continue to pay their bills and make their checks out to BexarMet through the end of July 2012. Once SAWS begins direct billing of these accounts in August 2012, all payments will be made directly to SAWS. All methods of payment (online, kiosks, remote locations, bank drafts) will still be available through July 26, 2012. SAWS customers will experience no changes to their payment process.
The BexarMet phone number 210-922-1221 will continue to receive calls for Customer Service issues. SAWS customer service associates will not have ready access to BexarMet account data until the billing systems are combined.5. What phone number do I call to report an emergency like a main break?
The BexarMet phone number 210-922-2141 will continue to receive calls for emergencies.
Former BexarMet customers will continue to pay BexarMet rates and fees (and benefit from BexarMet's programs) until the integration is complete, which may take up to 5 years.
SAWS serves more customers outside the San Antonio city limits than BexarMet. Those customers are represented directly by two SAWS Trustees. Similarly, each new customer will be directly represented by two SAWS Trustees.
Initially, most customers' water source will remain the same; however, SAWS will be able to quickly interconnect several areas to ensure that customers have a backup source in case of any system failures.
The vast majority of former BexarMet employees are now SAWS employees.
No. The finances of SAWS and BexarMet will be kept separate during the integration process.