Streamlining Business Practices for Greater Efficiency

As part of improving and streamlining SAWS business practices, a massive Enterprise Resource Planning project was initiated to bring a new level of day-to-day business effi ciency to the organization. Currently SAWS is in the process of customizing and installing an integrated Business Information System (iBIS), a comprehensive solution for updating and consolidating the company's computing and information capabilities. The iBIS Project will provide a single, advanced system to replace the company's existing array of stand-alone computing packages. This system will enable SAWS to more fully serve its customers and support agency-wide excellence.

The new system will allow SAWS personnel to simultaneously share information across the company — from customer accounts to work orders to equipment and materials availability — to help them make better, faster business decisions. SAWS customers can expect to reap the benefits of increased efficiency in the form of more timely and responsive customer service.