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PEOPLE
Customers. We are dedicated to providing our customers and the communities that we serve with courteous, quality and timely service. We operate in an open and accountable manner to ensure that those we serve are fully aware of the activities we undertake
and the policies we adopt.
Employees. We are the employer of choice. We attract and retain a knowledgeable and motivated workforce. Our most innovative initiatives are generated and implemented by our employees, and we commit to recognizing and rewarding them for
their exceptional contributions and teamwork. We respect, honor, and celebrate their diversity by creating a safe and welcoming
environment that fosters growth and excellence.
Community and Economic Development. We actively support community and economic development through an
investment of our resources and our employees’ voluntary participation in activities to assist those in need. Our ultimate goal is
to assure that SAWS promotes water as a reliable resource for job creation, economic investment, and an improved quality of life
for our customers and neighbors throughout the region.
Safety. The people of SAWS are our most valued asset, and we are committed to maintaining a safe and healthy working environment for them, and for anyone who may be affected by our work.
PERFORMANCE
Water Supply. We provide a 50-year conservation and water supply strategy that meets regional needs. Implementing our plans make sufficient supplies available during normal conditions and critical drought periods.
Water Services. Our drinking water is delivered to the tap clear, pure, and ready when our customers need it. We pursue continuous improvement of our service delivery model, utilizing the most efficient processes to provide high quality wastewater, recycled water, and heating and cooling services.
Water Quality and Environmental Stewardship. Our water operations and water protection programs are designed to protect public health and the environment. We are committed to protecting our natural resources, so that this region continues
to be an ideal place to visit or raise a family.
Fiscal Responsibility. We deliver exceptional value for every dollar and strive to provide affordable water services. We
understand that transparent accounting and management of our financial resources is fundamental to earning and
maintaining the trust of the community.
PARTNERSHIPS
We are genuinely committed to developing partnerships based on mutual respect and trust. Our reputation as a valued partner is derived from our willingness to listen and to identify opportunities that build on the strengths of others. We are recognized by
our peers as the provider of choice in the region and a national model for large water systems.
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