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IN THIS SECTION:
Main
President/CEO
Chief Operating Officer
Operations Services
Distribution & Collection Operations
Production & Treatment Operations
Financial Services
Strategic Resources
Human Resources
Communications & Customer Service
Customer Service
Legal
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Communications and Customer Service group is comprised of more than 200 employees
responsible for communication with numerous categories of customers,
ensuring the highest level of service continuity and outreach. This
group is also responsible for the accurate and timely billing of SAWS customers
and the maintenance of customer accounts. By building trust and understanding
among ratepayers and decision makers, SAWS can more effectively administer
San Antonio's water services and manage the region's long-range water needs.
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Communications & External Relations
Encompassing media relations and advertising to build and maintain awareness of corporate programs, and responsible for the creation of internal and external publications and video production, these departments also extend our community outreach efforts and develop governmental relations to enhance public and governmental support for the utility at the local, state and federal levels.
Customer Service Field Operations
Ensuring that customer water meters are read on schedule, maintained and repaired as needed, this group is ultimately responsible for meter services and initiating general work orders as well as spurring revenue collections and the implementation of automated meter reading, state-of-the-art technology to produce accurate customer billing and contribute to water conservation.
Customer Service Operations
Engaging our customers with courteous, quality and timely service, reviewing billing and payment processes for accuracy and offering prompt assistance to ensure all
residential and commercial customer needs are resolved
without delay. This group is also responsible for the accurate and timely billing of SAWS customers and the
maintenance of customer accounts.
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Contact Greg
Flores
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Greg Flores
Vice President
Public Affairs
Flores, with SAWS since 2005, has 12 years of public affairs and management experience. Prior to joining the SAWS Executive Management Team, he spent seven years with H-E-B, including a stint as director of legislative affairs.
A native of San Antonio, Flores received his undergraduate degree from Harvard University and holds a Master of Public Affairs from the LBJ School of Public Affairs at The University of Texas at Austin.
Flores provides leadership to more than 225 employees, communicating with numerous categories of customers and ensuring the highest level of service continuity and outreach. The group also is responsible for accurate and timely billing and the maintenance of customer accounts, helping to manage a revenue stream for SAWS’ $300 million operation. |
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