SAWS: SAWS Organization & Leadership - Customer Service
Aquifer Beaker

Edwards Aquifer

Aquifer Level 662.6'
11/17/17 - Official

The Edwards aquifer and its catchment area in the San Antonio region is about 8,000 square miles and includes all or part of 13 counties in south-central Texas.

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Year-Round Watering Hours

Watering with an irrigation system or sprinkler is allowed any day of the week before 11 a.m. or after 7 p.m.

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Aquifer Level 662.6 | Year-Round Watering Hours

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SAWS Organization & Leadership

Customer Service

The Customer Service Group is responsible for providing the highest level of service to SAWS customers at all times, responding in the most expedient and professional manner possible. This group is also responsible for the accurate and timely billing of SAWS customers and the maintenance of customer accounts.

Billing – Reviews the billing process for accuracy of all SAWS bills printed daily; resolves customer service online billing issues.

Customer Care – Promptly handles all inbound telephone customer inquiries regarding billing, account information, service problems and payments.

Field Services – Responsible for service turn-on/turn-off requests; collection of delinquent accounts; fire hydrant meter readings; and setting, removing, repairing and testing water meters.

Meter Reading – Ensures that all SAWS water meters are read on schedule, recorded and researched for accurate billing.

Revenue Collections – Determines and ensures correct billing format for customer accounts; and handles inbound calls regarding collection of delinquent accounts.

Customer Centers – Four full service walk-in locations provide friendly, personal interaction with our residential and commercial customers.

Agnes Barard, Vice President Customer Service

Contact Agnes Barard
Agnes Barard

Vice President
Customer Service

Barard joined SAWS as vice president of Customer Service in October 2014. She is committed to delivering quality customer service and is well versed in using metrics to support operations. With more than 20 years of customer service experience, she managed meter to cash operations in a utility environment, and previously worked for Puget Sound Energy in Bellevue, Washington. 

A graduate of Xavier University, Barard is a member of the Society of Consumer Affairs Professionals (SOCAP), American Society for Quality (ASQ), TABOR 100, and attended the Utility Executive Course/Leadership Training at the University of Idaho.  She also received her Call Center Management Certification from Purdue University.

Barard, who has in-depth experience in call centers, brings a wealth of knowledge as well as a comprehensive understanding of customer needs within a utility environment.  She has led several major initiatives including resolving retroactive billing backlogs, correcting meter issues, and delivering a CIS implementation on time and within budget.