Who We Are
Customer Service
The Customer Service Group is responsible for providing the highest level of service to SAWS customers at all times, responding in the most expedient and professional manner possible. This group is also responsible for the accurate and timely billing of SAWS customers and the maintenance of customer accounts.
Automated Meter Reading – Responsible for deploying and maintaining a complete network of wireless meter reading devices, as well as meter data management for billing, account review, work order, meter shop, field investigation, and call center uses.
Billing – Reviews the billing process for accuracy of all SAWS bills printed daily; resolves customer service online billing issues.
Customer Care – Promptly handles all inbound telephone customer inquiries regarding billing, account information, service problems and payments.
Field Services – Responsible for service turn-on/turn-off requests; collection of delinquent accounts; fire hydrant meter readings; and setting, removing, repairing and testing water meters.
Meter Reading – Ensures that all SAWS water meters are read on schedule, recorded and researched for accurate billing.
Remittance Processing – Processes all payments received by mail and reconciles payments collected from pay stations throughout our service area.
Revenue Collections – Determines and ensures correct billing format for customer accounts; and handles inbound calls regarding collection of delinquent accounts.
Customer Centers – Four full service walk-in locations provide friendly, personal interaction with our residential and commercial customers.
Contact Stacey Isenberg |
Stacey IsenbergVice President With SAWS since 1993, Isenberg has a considerable background in business management, serving SAWS in a variety of leadership positions including, interim vice president of corporate support, interim chief financial officer, vice president of corporate initiatives, and vice president of business support services. Isenberg received her undergraduate degree in business administration from St. Mary's University, and her master's in business administration from Our Lady of the Lake University. She is also licensed as a Certified Public Accountant. Isenberg now manages the Customer Service Group, which is comprised of more than 200 employees dedicated to providing the highest level of quality service to SAWS customers. This group is also responsible for the accurate and timely billing of customers and the maintenance of customer accounts. |
