Automated Meter Reading – Responsible for deploying and maintaining a complete network of wireless meter reading devices, as well as meter data management for billing, account review, work order, meter shop, field investigation, and call center uses.

Billing – Reviews the billing process for accuracy of all SAWS bills printed daily; resolves customer service online billing issues.

Customer Care – Promptly handles all inbound telephone customer inquiries regarding billing, account information, service problems and payments.

Field Services – Responsible for service turn-on/turn-off requests; collection of delinquent accounts; fire hydrant meter readings; and setting, removing, repairing and testing water meters.

Meter Reading – Ensures that all SAWS water meters are read on schedule, recorded and researched for accurate billing.

Remittance Processing – Processes all payments received by mail and reconciles payments collected from pay stations throughout our service area.

Revenue Collections – Determines and ensures correct billing format for customer accounts; and handles inbound calls regarding collection of delinquent accounts.

Service Centers – Three full service walk-in locations provide friendly, personal interaction with our residential and commercial customers.