Connect H2O


SAWS ConnectH2O is the union of a technology and a philosophy to empower every San Antonian to help manage our community’s water in a way that’s sustainable, simple and secure.

imageConnectH2O Is Technology

Connecting people with the water that sustains them. ConnectH2O uses specially equipped water meters to collect hourly meter readings from each home or business and transmit it back to SAWS via a secure wireless network. That information can then be used to generate bills, trigger text or email alerts for leaks or high water use, and be made available to customers via a secure, mobile-friendly website.

ConnectH2O Is a Philosophy

Managing our water wisely is our shared responsibility. By giving our customers more timely information about their water use, we empower every San Antonian to both proactively manage their own water footprint and take part in ensuring our community’s water future.

ConnectH2O Is Sustainability

Conservation will always be a cornerstone of San Antonio’s water management, helping keep our water sustainable and affordable. ConnectH2O expands on our city’s conservation success by giving each customer the ability to make more informed choices about their daily water use.


In the first quarter of 2021, SAWS will begin installing and testing about 2,500 connected meters in three areas of the city. During the pilot, we will make sure the technology performs as expected. SAWS will use the results of the pilot to determine when to move forward with a utility-wide installation.

What To Expect During the Pilot Phase

Installation of the new connected meter equipment will occur 8 a.m. to 5 p.m. Monday through Friday. (COVID-19 safety measures will be followed by installers.)

When installation is complete, workers will leave a door hanger letting customers know they’re finished. It will include a phone number to call with any questions about the installation.

SAWS has contracted with Vanguard Utility Service to install the new technology. Each Vanguard employee will have identification indicating they are contracted by SAWS.