SAWS Open Records Center

Submitting open records requests under the Texas Public Information Act (TPIA) is quick and easy using SAWS Open Records Center.

  • Submit an open records request
  • Manage your existing requests

Tips for a Successful Open Records Request

A public information request must be in writing. A governmental body is not required to answer questions, perform legal research, or create new information in response to your public information request.

Providing as much information as possible within your request will allow departments to complete your request more efficiently. Information such as: name, address, date range, subject matter, and account number (if relevant to your request).

For more information about the TPIA or open records requests, you may wish to refer to the Office of the Attorney General’s Open Government website.

Will there be a fee?

Requests expected to exceed $40 will be provided with a cost estimate for your approval.

Standard fees (non-exclusive list):

  • Paper copies (single-sided, black and white, standard size 8.5 x 11) – $0.10 per page
  • General labor – $15 per hour (when over 50 pages are requested or records are provided electronically)
  • Overhead 20% of the general labor (when applicable)
  • Additional fees for postage and providing documents on CD or DVD may be assessed

Other Options for Requesting Information

You can also submit your requests:

By Mail:

San Antonio Water System
Attention: Open Records
P.O. Box 2449
San Antonio, Texas 78298

By email:

In Person:

San Antonio Water System
2800 U.S. Highway 281 North
San Antonio, Texas 78298

By Fax:


How do I make a request for records from another City of San Antonio entity?

Please contact The City of San Antonio at and/or CPS Energy at