Our vision for customer service involves exploring today’s technology to engage our customers with courteous, timely and quality service. Here are important items of interest for new customers:

Paying Your Bill

Pay your bill securely any time with the convenient options listed below.

  • Pay Online
  • Pay-By-Phone
    • 210-704-SAWS (7297)
  • Pay In Person

Water is our most valuable resource. Learn how you can save money, and how we can protect our water resources together!

Do You Like Free Things? Get a free irrigation consultation and learn how to keep money from going down the drain. Our conservation professionals will check your irrigation system’s performance and evaluate existing turf and soil conditions.

Know When to Water

Find out when to water efficiently, resulting in a healthier landscape!

  • Under Year-Round rules, landscape watering is permitted any day before 11 a.m. and after 7 p.m.
  • Watering with a hand-held hose is permitted any time.
  • Water waste includes runoff or failing to fix leaks.
  • Visit SAWS Drought Restrictions for complete watering rules and drought restrictions.

Affordability Programs

Having trouble paying your water bill? SAWS can help ease the burden of utility costs for qualifying customers through a program called Uplift. The program gives you access to 14 different affordability initiatives such as:

  • Affordability Discount
  • Senior Citizen Billing
  • Disability Billing