emergency

A nationwide phone system outage is affecting our automated phone calls and text messages to customers. If there's a problem with your water service, visit saws.org/outagemap or call 210-704-SAWS (7297).

To start or stop service:

New Customers

For new customers moving into our service area:

 

Start Service

Existing Customers

Login to your My Account page to stop or transfer to a new address:

 

Stop or Transfer Service

New Customers

In order to establish new service, the following will be required:

  • The property address

  • A valid driver’s license or Texas ID (Residential) or Tax ID (Commercial)

  • Contact phone number

  • Mailing address

  • Date of birth (Residential)

A deposit is required for new residential service. Deposits for commercial accounts vary. Learn more about Special Service Fees.

Start Service

Start or stop service:

You can also call 210-704-7297 (SAWS) or visit one of our customer centers.