Missed a bill payment and need more time to pay?

If you can’t pay the full balance on your bill, setting up a payment arrangement will keep your account in good standing while letting us know when and how you’ll pay.

Here’s how it works:

Select the number of months you’d like to pay (3, 6 or 9 months).
Your Total Account Balance will be divided up into equal, affordable monthly payments.
Starting with your next bill, you will pay the Total Current Charges on your bill plus the payment arrangement amount.

payment arrangement example

Set Up Payment Arrangements

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210-704-SAWS

Frequently Asked Questions

A payment arrangement gives you additional time to pay your account balance.

You will need to pay the agreed upon amount for the payment arrangement, in addition to your Total Current Charges, by the due date shown on your bill.

Your payment arrangement amount is calculated by dividing your Total Account Balance by the number of months selected as your payment arrangement schedule. 

For example, an account balance of $150 on a 3-month payment plan will be split into three equal payments of $50.

Under the payment arrangement agreement you will be required to pay the current month’s Total Current Charges along with the $50 payment arrangement amount for each of those three months.

If the Total Current Charges and the payment arrangement amount are not paid as agreed, the payment arrangement is considered broken and the account is considered delinquent.

If you pay your entire balance including your past due balance, your arrangement will be fully satisfied.

Your Total Current Charges can be found on the front of your SAWS bill under Current Bill Summary. It can also be found on the back of your bill near the bottom of the Current Bill Calculation section.

Eligible customers can apply for one or more of our 14 payment assistance programs through SAWS Uplift.