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Customer Service Locations

You can visit one of our two customer centers to make a payment in person or speak with a representative about your account. SAWS has also teamed up with select local businesses to collect payments on SAWS behalf.

West Side Customer Center

Las Palmas Shopping Center
803 Castroville Rd. Suite 406
San Antonio, TX 78237

Open 8 a.m. - 5 p.m.

East Side Customer Center

Comerica Building
403 South W.W. White Road
San Antonio, TX 78219

Open 8 a.m. - 5 p.m.

SAWS Main Office

Our main office is open for contracting, engineering, HR and administrative office business.

SAWS Main Office

SAWS Headquarters (Tower 1)
2800 U.S. Hwy 281 North
San Antonio, TX 78212

Bill payments NOT accepted here.

Mailing Address

P.O. Box 2449
San Antonio, TX 78298

Live Chat

Quick question? Chat gives you fast access to a SAWS agent.

Email

Please fill in the form fields below and we will respond within 2 business days.

Inquiry Type * Required
General Questions
For general questions about SAWS services, complete the following form and an agent will respond within 3 to 5 business days.
First Name * Required
Last Name * Required
Email * Required
Phone
Message * Required
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Compliments and Complaints
Let us know how we’re doing. Please complete the following form to provide a compliment or a complaint. An agent will respond within 2 business days.
RecordNumber
Enter House Number and Street Name * Required
PLEASE ENTER WITHOUT DIRECTIONAL WORDS/LETTERS SUCH AS NORTH OR N, WEST OR W, ETC.)
Suggested Addresses
First Name * Required
Last Name * Required
Email * Required
Phone
Service Address * Required
City * Required
State * Required
Zip Code * Required
Message * Required
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ConnectH2O
For questions about our CH2O electronic metering program, complete the following form and an agent will respond within 3 to 5 business days.
RecordNumber
Enter House Number and Street Name * Required
Suggested Addresses
Name * Required
First Last
Email * Required
Phone
Service Address * Required
City * Required
State * Required
Zip Code * Required
Driver's License Number
Date of Birth
MM
DD
YYYY
Message * Required
Bill Information
For account specific questions, we will need to confirm your identity. Please provide your date of birth and your driver’s license or ID number if available. An agent will respond within 3 to 5 business days.
RecordNumber
Enter House Number and Street Name * Required
PLEASE ENTER WITHOUT DIRECTIONAL WORDS/LETTERS SUCH AS NORTH OR N, WEST OR W, ETC.)
Suggested Addresses
First Name * Required
Last Name * Required
Email * Required
Phone
Service Address * Required
City * Required
State * Required
Zip Code * Required
Driver's License Number * Required
Date of Birth * Required
Message * Required
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Payment Arrangement
For information on an active arrangement, we will need to confirm your identity. Please provide your date of birth and your driver’s license or ID number if available. An agent will respond within 3 to 5 business days.
You can sign up for payment arrangements online at saws.org/arrangement. Or call us at 210-704-SAWS (7297).
RecordNumber
Enter House Number and Street Name * Required
PLEASE ENTER WITHOUT DIRECTIONAL WORDS/LETTERS SUCH AS NORTH OR N, WEST OR W, ETC.)
Suggested Addresses
First Name * Required
Last Name * Required
Email * Required
Phone
Service Address * Required
City * Required
State * Required
Zip Code * Required
Driver's License Number * Required
Date of Birth * Required
Message * Required
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Name
This field is for validation purposes and should be left unchanged.

Phone

Account questions or water/sewer emergencies.

Customer Service

210-704-SAWS (7297)

8 a.m. - 5 p.m. | M-F
9 a.m. - 1 p.m. | Sat.

Conservation

210-704-SAVE (7283)

8 a.m. - 5 p.m. | M-F

Contact Us

Customer Service Locations

SAWS Main Office

Live Chat

Email

General Questions

Compliments and Complaints

ConnectH2O

Bill Information

Payment Arrangement

Phone