Frequently Asked Questions

Help Topics

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Backflow Prevention

The goals of SAWS Backflow Prevention Program are to safeguard public drinking water and protect the health of our customers. Click here for answers to some of the backflow questions we hear most.

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Citation

Have you recently received a letter stating you’re in violation of the Municipal Code? Want to know more about the conservation ordinance citation process? Click here to view the answers to some of our most frequently asked questions.

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Fluoride

SAWS first added fluoride to the system’s water supply in August 2002. Click here for answers to some frequently asked questions about fluoridation.

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Grease

Did you know cooking grease being poured down the drain is a major cause of residential sewer clogs? Click here for everything you need to know about (Yuck!) grease.

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Jobs

Looking for answers about the application process? Most questions can be answered instantly by checking out our HR Frequently Asked Questions. Click here for answers to all your registration needs.

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Industrial Stormwater

SAWS’ Resource Compliance division focuses on two state-mandated programs — Storm Water and Pretreatment — to protect storm water and wastewater quality. Click here for quick answers to some of the industrial stormwater questions we hear most.

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Rain Sensor

Rain sensors let your sprinklers run only when it’s needed, which conserves water, saves you money, and protects your lawn from the effects of over-watering. Click here to view the answers to some of our most frequently asked questions.

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Service

San Antonio Water System strives to provide superior customer service at all times. Whether you need emergency assistance or simply have a question about your bill, we’re here to help. Click here for quick answers to some of the service questions we hear most.

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Stormwater Construction

Construction sites or construction activities that discharge storm water are regulated by Texas Commission on Environmental Quality under the Construction General Permit. Click here for everything you need to know about construction compliance.

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Watering Efficiently

Year-round, landscape watering is allowed before 11 a.m. and after 7 p.m. every day. Watering by hand-held hose or with a 5-gallon bucket is allowed any time. Click here for faqs about watering rules & tips for your lawn.

Your Water

SAWS’ long-term commitment to providing our customers with excellent drinking water has been proven through the years. Click a link bellow for answers to some of the water questions we hear most.