The following types of leaks may be eligible for review:

  • Irrigation system.
  • Flex supply line (sink, ice maker, dishwasher, etc.).
  • Toilet (supply line or tank).
  • Swimming pool (supply line, faulty refill mechanism).
  • Water heater (supply line, faulty fill mechanism).
  • Water softener (supply line, faulty fill mechanism).
  • Broken pipe (wall, foundation, yard, etc.).
  • Pressure Reducing Valve (PRV).

All receipts must be submitted within 90 days after repairs. Adjustments are processed once consumption returns to normal. Billing adjustments, or credits towards your bill, are processed once consumption returns to normal. Customers are only eligible for one adjustment in a 12-month period.

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Common Issues: Leak Repair

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