Dear Valued BexarMet Customers,
Now that the voters' choice to dissolve BexarMet has been cleared by the federal government, San Antonio Water System is moving swiftly to bring improved service to BexarMet customers. Our top priority is to ensure consistent and high quality service for all customers.
We have spent over a year planning for the possibility of this step, and together with our new employees from BexarMet, we are prepared to move forward as one professional utility for the San Antonio area. Over time, we expect to identify and capture efficiencies, stabilize operations, and control costs.
The top 10 BexarMet Integration priorities that will be addressed in the first year are:
- Continue transitioning BexarMet employees to SAWS.
- Begin integrating customer service functions and active communication with the public.
- Develop a BexarMet Special Project budget that will stabilize BexarMet finances without impacting SAWS ratepayers' rates or credit status.
- Develop a Medina Lake backup water supply plan for the South side service area by preparing Special Project Edwards Aquifer wells for production.
- Eliminate trucking water to Anaqua Springs by connecting it to the SAWS system.
- Establish the BexarMet Advisory Committee to help guide the integration process. You can find more details about the advisory committee and an application form here.
- Begin integration of billing and information systems. This goal is for customers to receive one bill from SAWS for both water and sewer service within six months.
- Implement safety and security measures, such as 24-hour emergency response and secured BexarMet facilities.
- Conduct a thorough analysis of available BexarMet water supplies.
- Conduct a thorough analysis of BexarMet contracts.
We'd like to thank you for having the confidence and trust in SAWS to provide your water service. You have our continued commitment to serve you.
Berto Guerra
Chairman
San Antonio Water System |
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Robert R. Puente
President/CEO
San Antonio Water System |
