emergency

A nationwide phone system outage is affecting our automated phone calls and text messages to customers. If there's a problem with your water service, visit saws.org/outagemap or call 210-704-SAWS (7297).

It may be time to reapply for SAWS bill payment assistance

Reapply at saws.org/myaccount. For in-person help with your application, visit one of these locations:

Remember to bring proof of income.

  • Income tax return (2022).
  • W-2 forms.
  • Paycheck stub (last 30 days).
  • 1099 form.
  • Social Security award letter.
  • Supplemental Security Income (SSI) award letter.
  • Social Security Disability Insurance (SSDI)award letter.
  • Retirement, Survivors and Disability Insurance(RSDI) award letter.
  • Veterans benefits letter.
  • Unemployment benefits letter.