San Antonio Water System

SAWS is currently seeking qualified candidates for the following executive positions:

Vice President – Customer Experience

The San Antonio Water System (SAWS) is seeking a highly qualified Vice President – Customer Experience, under general direction, to provide strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS‘ business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS’ Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position service as a member of the Executive Management Team and reports to the Senior Vice President.

This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on qualifications, from $225,000 with generous benefits package including pension, paid leave, and health benefits. Interested applicants should send a cover letter and resume by email only to [email protected], attention Holly Esquivel CPC, Sr. Director at Deacon Recruiting.