Public Notice: New Water And Irrigation Rates And New Non-Compliance Charges

Implementation of the drought surcharge rates for high water use and non-compliance charges for water waste violations are effective on or after July 6, 2024 is hereby declared. If applicable, customers will begin receiving bills that reflect the proposed charges on or about Aug. 1, 2024.

Subsequent to the San Antonio City Council’s final decision on a rate change, San Antonio Water System is required by law to provide written notice to its customers regarding changes to its rates. These new water rates will be effective for consumption and drought rule violations, respectively, on or about July 6, 2024, as applicable.

There were no changes adopted to the existing rates for water delivery, irrigation, water supply, recycled water, or wastewater services.

If you would like more information or assistance on estimating your bill, contact SAWS at 210-704-7283 (SAVE) or visit one of SAWS’ Customer Center locations.

An online calculator for SAWS rates is also available at

Para información en español, por favor lláme al 210-704 -7297.
A copy of the ordinance passed by the City Council of the City of San Antonio is available in the City Clerk’s Office.

Drought Surcharge
Drought Surcharges are not applied unless a customer’s billed use achieves the volumetric thresholds shown. While the rate remains the same in Stage 3 and Stage 4, there are different thresholds in each stage such that the surcharge is incurred sooner in Stage 4 drought conditions than in Stage 3 drought conditions.table

Non-Compliance Charge
The application of a Non-Compliance Charge is strictly based on whether a customer violated the drought rules. Violations must be documented and observed by trained enforcement personnel. There are separate rates for large users and small users. Large users are characterized by having been billed one million gallons or greater in the previous year. Small users are those customers that have been billed for less than one million gallons of use in the previous year. There are also different rates depending on the number of violations incurred by the customer as repeated non-compliance with the rules impacts the community’s water supply.