The coronavirus pandemic has left many San Antonians with unpaid bills. If you’re struggling to catch up on those past-due accounts, we have good news: By setting up a payment plan with SAWS, you can keep your water service turned on and get more time to pay.
In March 2020, SAWS halted water service shutoffs for non-payment in response to the pandemic.
SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances, but our goal remains the
same: to keep your water on.
To keep your water service turned on, here’s what you need to do:
- Visit saws.org/getcurrent and choose the “payment plan” option.
- Follow the prompts to sign up for a payment plan online. Your total account balance will be divided into equal, affordable monthly payments.
- Need more time? Call 210-704-SAWS (7297) to discuss other payment options.
- Each month, you will need to pay the payment plan amount PLUS your current monthly charges by the bill’s due date.
“Our aim is to keep your water service on without interruption,” said Mary Bailey, vice president of customer experience. “But we do need you to contact us so we can set up a payment plan for you. Otherwise your service will be disconnected.”
In addition to a payment plan, you may also qualify for one or more of SAWS’ 14 need-based assistance programs or other financial help from our partner agencies. To find out, visit saws.org/getcurrent and select the “financial assistance” option. Or call 210-233-CARE (2273).