San Antonio Water System

What kinds of leaks can receive an adjustment?

The following types of leaks may be eligible for review:

• Faucet
• Toilet (supply line or tank)
• Shower head
• Broken pipe (in wall, foundation, yard, etc.)
• Irrigation system*
• Pressure reducing valve (PRV)
• Flex supply line (sink, ice maker, dishwasher, etc.)
• Water heater or water softener (supply line, faulty fill mechanism)
• Swimming pool (supply line, faulty refill mechanism, broken/cracked lining/wall)

*Irrigation system leaks include breaks in the main line or non-working nozzles causing excess water use during operation. It does NOT include instances where a customer was unaware of controller settings or was operating the system more often for any reason.

Tell us about your leak and the repairs

To consider your request for a leak adjustment, be sure to provide the following details:

• Type of leak
• Location of the leak
• Describe the repair
• Date leak was repaired
• Submit leak repair receipts (optional)

Acceptable documents include:

• Receipt(s) from a licensed plumber
• Receipt(s) for plumbing supplies you purchased and installed yourself
• A detailed description of the repair that was performed

Please Note:

• Upload the most relevant receipt for your repair. Only one file can be uploaded with your request.
• If you don’t have an electronic copy of your receipt, take a photo of it with your phone.
• SAWS does NOT reimburse for the cost of plumbing repairs. Receipts are ONLY to verify that repairs were made.

I’m eligible and ready to apply for a leak adjustment

If your leak type is listed above AND you have the required documentation to show it has been repaired, you can request a bill adjustment.

You’ll need to log in to your SAWS account to complete your leak adjustment request.

Login to My Account

Select “Other Services” from the navigation menu to start the leak adjustment process.

Request Leak Adjustment Now

Register My Account

If you don’t already have a SAWS user account, you will need to create one before you can apply for a leak adjustment.

Create User Account

Please do not submit multiple requests for the same repair.

• We will review the information you provide to determine if the type of repair is eligible for an adjustment and the adjustment amount, if applicable. Please note the review process may take up to 30 days.
• To calculate an adjustment, there must be a decrease in water use and/or a return to normal use after the leak is repaired. We will adjust a portion of the usage caused by the leak for up to two months.

During the review process, your account will be placed in a “hold” status. This will prevent late payment penalties and avoid a service disconnection for nonpayment.

However, because any adjustment granted will only cover a portion of your bill, please continue making regular monthly payments — at a minimum, the average amount of your bills prior to the leak.