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SAWS offices & payment centers will be closed Monday, May 30. Call 210-704-SAWS for emergency assistance.

High Water Bill Caused By a Leak? SAWS Can Help

Got a high unpaid balance on your water bill because of a leak? Contact us so we can help.

For a limited time, SAWS is offering enhanced leak adjustments as part of the utility’s COVID-19 recovery response. This assistance is available to both residential and business customers.

To qualify for a one-time leak adjustment credit on your bill, you must:

  • Provide proof that the leak has been repaired.
  • Be 60 days or more past due on your SAWS account.
  • Set up a payment plan to pay the outstanding balance on your account.
  • Make payments for three months according to the terms of your plan.

Apply online at saws.org/leakadjust or call us at 210-704-SAWS (7297). SAWS will review your account in detail to see what bill adjustment amount you may be eligible for.

Can’t afford to repair your leak? Our Plumbers to People program offers emergency leak repair assistance to residential customers who qualify. Apply online at saws.org/uplift or call 210-233-CARE (2273) to learn more.

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