Skip to content

San Antonio Water System

  • Pay Your Bill
  • Start-Stop Service
  • Report a Problem
  • About SAWS
  • Resources
    • Be Ready for the Unexpected

      Resources to help you prepare for water-related emergencies.

    • Business Center

      Resources for vendors, contractors and partners.

    • Conservation

      We'll help you save money by saving water.

    • Your Water

      Learn where your water comes from and how we manage it.

    • Service

      Manage your account, get helpful tips and more.

    • Infrastructure & Construction

      The pipes, pumps and plants that deliver your water services.

    • Education

      Investing in our future water users, leaders and protectors.

    • Protecting Our Environment

      Learn how SAWS helps safeguard our valuable resources.

    • News

      What’s happening at SAWS and other announcements.

  • Work With Us
    • Work With Us
    • Why Choose a Career at SAWS?
    • Diversity at SAWS
    • Employment Verification
  • Sign In / My Account
    • Pay Your Bill
    • Customer Self-Service
    • New Customers
    • Payment Assistance
    • Plumbing Backed Up?
    • High Bill Concern?
    • FAQs
    • Sign In to My Account

      Sign In

    • Sign Up
Aquifer Stage Icon

Watering Hours / Edwards Aquifer Level:

Updated

  • Home
  • News
  • Make Sure SAWS and CPS Energy Can Reach You

News

  • News
  • Water News Bill Inserts

Make Sure SAWS and CPS Energy Can Reach You

Oct 1, 2021

When there’s a water or power emergency, like low water pressure, loss of electric service or a gas leak, it’s important for us to keep you in the loop.

To do that, SAWS and CPS Energy need to have your current phone number and email address. It’s simple to do.

Log in at saws.org/myaccount and look for the “Manage Accounts” button in the upper right corner (or main menu on mobile). Select “Mobile Number” or “Email” to enter your updated information.

You can also give us a call at 210-704-SAWS (7297) and we’ll be happy to update your contact information.

Log in at cpsenergy.com using the “Manage My Account” box. If your emergency contact information is not current, you’ll see an orange bar at the top of your home page after you log in. Click the text in the orange bar and follow the prompts.

Or call CPS Energy at 210-353-2222 and an Energy Advisor can update your information.

Tags: account, contact, cps, email, manage, phone, SAWS

Up Next

Talking About the Future of Water and Power
  • About SAWS
    • Code of Ethical Standards
    • Organization & Leadership
    • Board of Trustees
    • History & Chronology
    • Service Areas
    • Community Involvement
    • Financial Reports
    • SAWS Video Archive
  • Resources
    • Water & Sewer Rates
    • Residential Rate Calculator
    • ConnectH2O
    • Your Water
    • Conservation
    • News
    • Water Outage Map
    • Request Locates
    • Request As-Builts
    • Open Records Request
    • Employment Verification
  • Pay Bill
    • Customer Self-Service Options
    • Payment Locations
    • New Customers
    • Frequently Asked Questions
    • Payment Assistance
    • Payment Arrangements
    • SAWS Uplift Helps Neighbors in Need
  • Contact Us
    • SAWS Main Office

      2800 US Hwy 281 N
      San Antonio, TX 78212


      Mailing Address
      P.O. Box 2449
      San Antonio, TX 78298

    • Customer Service

      210-704-SAWS (7297)

      8 a.m. – 5 p.m. | M-F

    • Water and Sewer Emergencies

      210-704-SAWS (7297)

      24 hrs / 7 days a week

  • facebook
  • instagram
  • twitter
  • youtube
  • vimeo
  • Your Account Privacy Options
  • © 2025 San Antonio Water System
Help Chat BubbleHelp