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Water Bill Past Due? SAWS Can Help You Stay Current and Connected

More than a year after the coronavirus crisis upended life as we knew it, things are finally resembling pre-pandemic days. Teachers and students are going back to the classroom, employees are returning to the office and businesses are resuming normal operations — and that includes San Antonio Water System.

In March 2020 as part of our COVID-19 response, SAWS halted water service shutoffs for non-payment. The last thing anyone needed was to worry about losing their water service.

And now that things are returning to normal, we are still here to help you.

“We know our customers didn’t get into this situation overnight, and so we’re not expecting anybody to get out of this situation overnight,” said Gavino Ramos, vice president of Communications and External Affairs.

SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances, but our goal remains the same: to keep your water on.

With a payment plan or other financial assistance, we can help you stay connected. If you’re unable to pay your total account balance, a payment plan will prevent your water service from being disconnected while giving you more time to pay.

  • Visit saws.org/arrangement and choose a payment option. The total account balance will be divided into equal, affordable monthly payments.
  • Need more time? Call 210-704-7297 to discuss other payment options.
  • Each month, you will need to pay the payment arrangement amount PLUS your current monthly charges by the bill’s due date.

You may also qualify for one or more of our need-based assistance programs. To find out, visit saws.org/uplift or call 210-233-CARE (2273).

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