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Receiving bill assistance from SAWS? It may be time to reapply.

Apr 1, 2023

Keeping essential water and sewer services affordable — especially for our most vulnerable residents — is a priority for SAWS. It’s why SAWS Uplift exists. This income-based assistance program helps ease the burden of paying monthly water bills for those who qualify. Uplift recipients are required to complete a new application every three years. Starting… Continue Reading Receiving bill assistance from SAWS? It may be time to reapply.

SAWS Board, City Council approve new rates for 2023

Dec 1, 2022

If your holiday wish list includes lower bills in 2023, that wish may be about to come true: Starting in January, a recently approved rate adjustment will reduce monthly charges for almost all SAWS residential customers. The new rate structure was approved by the SAWS Board and San Antonio City Council in November. The changes… Continue Reading SAWS Board, City Council approve new rates for 2023

Apply for Uplift now to take advantage of new affordability discount rates in January

Oct 1, 2022

From a global pandemic to skyrocketing inflation, the last two years have taken a toll on many families’ finances. But you shouldn’t have to choose between putting food on the table or keeping your water service on. That’s where San Antonio Water System’s Affordability Discount Program can help. More than 34,000 families are currently receiving… Continue Reading Apply for Uplift now to take advantage of new affordability discount rates in January

Committee’s rate proposal aims to lower SAWS bills for most

Sep 1, 2022

At a time when most household expenses are going up, a lower SAWS bill would be both unexpected and welcomed. But that’s exactly what will happen if a dedicated group of citizen volunteers get their way. When the SAWS Rate Advisory Committee, or RAC, was assembled earlier this year to review the utility’s rate structure,… Continue Reading Committee’s rate proposal aims to lower SAWS bills for most

$700 To Help Pay my Overdue SAWS Bill? Yes, Please!

Feb 1, 2022

Is $700 worth five minutes of your time? Thanks to the American Rescue Plan Act, SAWS customers can receive up to $700 in federal COVID-19 funds to help pay off their past-due SAWS bill. No proof of income is required, and the application takes less than five minutes. To receive this assistance, you must: Be… Continue Reading $700 To Help Pay my Overdue SAWS Bill? Yes, Please!

Be Ready Rebate Deadline Extended Through February

Jan 1, 2022

We want to help you from being left out in the cold with a whopping water bill in hand. Through the end of February, SAWS is offering the Be Ready rebate for residential customers when they hire a licensed plumber to check their homes for leaks and opportunities to winterize plumbing. To qualify for the… Continue Reading Be Ready Rebate Deadline Extended Through February

SAWS Urges Customers to Set up Payment Plans, Avoid Service Interruptions

Oct 15, 2021

After a year and a half of suspending disconnections because of the pandemic, San Antonio Water System will resume disconnections due to non-payment beginning Tuesday, October 19. The utility is urging customers to set up payment plans as soon as possible to avoid having their water service interrupted. “The last thing we want is to… Continue Reading SAWS Urges Customers to Set up Payment Plans, Avoid Service Interruptions

SAWS Resumes Water Shut-Offs on Past Due Accounts

Oct 1, 2021

If you’re struggling with unpaid bills that have stacked up during the pandemic, you’re not alone. SAWS is here to help. In October, SAWS will resume disconnecting water service to customers with past-due accounts. The good news is there’s a COVID-19 relief plan to keep your water turned on and give you more time to… Continue Reading SAWS Resumes Water Shut-Offs on Past Due Accounts

We Want To Help You Get Current and Stay Connected

Aug 1, 2021

In March 2020 as part of our COVID-19 response, SAWS halted water service shutoffs for non-payment. Now that things are returning to normal, SAWS will resume service disconnections beginning in October 2021 for customers with large past-due balances. Late fees on current charges only also will resume in August. But our goal remains the same:… Continue Reading We Want To Help You Get Current and Stay Connected

Water Bill Past Due? SAWS Can Help You Stay Current and Connected

Jul 1, 2021

More than a year after the coronavirus crisis upended life as we knew it, things are finally resembling pre-pandemic days. Teachers and students are going back to the classroom, employees are returning to the office and businesses are resuming normal operations — and that includes San Antonio Water System. In March 2020 as part of… Continue Reading Water Bill Past Due? SAWS Can Help You Stay Current and Connected