San Antonio Water System’s Courtesy Notice Program offers residential and commercial customers with medical necessity advance notice prior to interruption of service due to nonpayment. This program is intended to allow these customers to contact SAWS so that payment and/or satisfactory payment arrangements can be made to avoid service interruption.


  • Must be a SAWS water and/or sewer customer.
  • Must be under a physician’s care or have a household member residing at the property who is under a physician’s care.
  • Must have physician’s documentation of medical necessity on file with SAWS.

How to Apply

A customer interested in participating in the program must complete an application form provided by San Antonio Water System for this purpose. The account must be in the name of the individual submitting the application, and the applicant must provide documentation acceptable to SAWS in order to establish and verify identity and medical necessity.

For questions regarding the Courtesy Notice program, please call 210-233-CARE (2273).

Download Application

Application (English)

Aplicación (Español)

Please email application along with supporting documentation to or fax 210-233-4882.