Trouble-Shooting Water Quality Concerns
The Groundwater Resource Protection Section responds to approximately 500 customer water quality concerns annually. Some problems may be resolved over the phone, and others require a visit from a Water Quality Inspector.
Water Quality Inspectors will normally respond to customer concerns within an hour of the office being contacted between 8 a.m.-5 p.m. (normal business days).
|Cloudy/Milky Colored Water
1. Customers lines only.
2. Neighborhood (distribution lines)
|Air Saturated water||
|Black Floating Particles||
|Black Particles||Internal activated in line charcoal filter.||By-pass filter and call service company.|
|White Floating Particles||Deteriorating hot water heater dip tube.||Call water heater manufacture.|
|Brown particles that are uniform in size||Resin from water softener.||Put softener on by-pass. Have water softener repaired and flush all lines in home to clear particles.|
|Rust||When the water is shut off for a period of time and as the water sits in the galvanized internal pipes in the home rust particles my flake away from the pipe.||Flush internal lines Call SAWS at 210-233-3546.|
|White or Light colored sediment||Hard Water (calcium carbonate will precipitate when heated or frozen).||Flush hot water heater regularly, 2-3 times a year to remove loose calcium carbonate.|
|Taste||Internal plumbing work||Flush internal water lines.|
|Odor||Odor coming from sink drain||Call SAWS at 210-233-3546|
Report a water quality concern any time of the day by calling 210-704-SAWS (7297).
For general questions or information about water quality, please call 210-233-3546.